Dear Client,
We are sorry to hear about the situation with your order. with photoes you provide was imposiiblet to determine wheather was a manufacturing or a transport issue. That is why, it was necessary that you can send us the product back.
We have received your order and confirmed that the parcel was damaged "in transit" to destination when it was firstly shipped to Portugal. Not only we have refunded the jacket but also the shipping costs, We would have love to send you another jacket however we have not got another in stock. Furthermore, we would also like to inform you that we are deeply sorry for all the inconveniences. In order to make it up for you, we are giving you a special 10% discount coupon for a next purchase, we have sent you a discount code to your email. Best regards,